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smartgive experienced an issue on the morning of October 22nd that affected the appearance of user data on some of its fundraising pages. We fixed the issue and restored the impacted data. We apologize for inconvenience caused and appreciate your patience and understanding during the downtime.
IMPORTANT: The user data affected on smartgive did not impact the processing of any credit card donations.
Credit card information is never actually entered on the smartgive site itself, nor are any credit card transactions processed via smartgive.
All credit and debit card donations are processed by our processing partner, Charities Aid Foundation (CAF). When a user goes to smartgive and chooses to make a credit card donation via Donate Now or Sponsor Me links, s/he is redirected to the CAF website. CAF is a registered UK charity: Registered Charity Number: 268369. For more information on CAF please see:www.cafonline.org.
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Security is of the utmost importance to smartgive and for that reason we are making every effort to provide a site that ensures secure online donation and payment processing.

All credit and debit card donations are processed by our processing partner, Charities Aid Foundation (CAF). CAF is a registered UK charity: Registered Charity Number: 268369. For more information on CAF please see: www.cafonline.org. Your personal information will be submitted to CAF to enable them to process your donation. CAF may ask you to opt in to their marketing and user surveys. For more information on how CAF will use your information, please see their Privacy Policy at http://www.cafonline.org/default.aspx?page=6972

When you submit financial information such as credit card details we collect that information using a VeriSign certified, secure-server page using industry-standard SSL (secure socket layer) encryption.

To check our security certificate is valid you can click on the Thawte logo in the right hand column; on the credit card details page or the gold padlock at the bottom of your the browser window.

Your smartgive account information and personal profile are protected by your username and password so that only you have access to them. You can update your personal profile by logging into the smartgive.com site and then selecting the 'members login' button from the main navigation bar and then choosing 'My Details' from the menu.

We strongly advise that you do not let other people become aware of your username and password, to ensure that unauthorised users cannot gain access to your personal profile and account information. We also recommend that you close your browser window when you have completed using the smartgive.com site. This ensures that unauthorised users cannot access your personal profile, account information or order goods using your details if you share a computer or are using a computer in a public place.

If you share a computer with other users and they wish to use smartgive.com, we recommend that each user that has access to the PC registers separately with us. This will ensure that the details of the users of the shared PC are kept secure from each other and will prevent unauthorised transactions or unauthorised viewing of personal and account information.

 
 
 
     
Contact Us Disclaimer Contact Us
     
 
Although smartgive place the utmost importance on protecting information transmitted via the smartgive.com site and will take security precautions to protect all information, smartgive.com cannot guarantee that any electronic transfer of information or transaction is totally secure. smartgive will take measures to secure and protect all customer information from loss, abuse, misuse, and alteration. Your adherence to the security suggestions made in this security policy will assist us greatly with this.

Credit and debit card donations are processed by our processing partner, Charities Aid Foundation (CAF). CAF is a registered UK charity: Registered Charity Number: 268369. For more information on CAF please see: www.cafonline.org. Your personal information will be submitted to CAF to enable them to process your donation. CAF may ask you to opt in to their marketing and user surveys. For more information on how CAF will use your information, please see their Privacy Policy at http://www.cafonline.org/default.aspx?page=6972

If you any questions regarding the use of Personal Information on this site, please contact privacy@smartgive.com

 
     
 
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