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| smartgive experienced an issue on the morning of October 22nd that affected the appearance of user data on some of its fundraising pages. We fixed the issue and restored the impacted data. We apologize for inconvenience caused and appreciate your patience and understanding during the downtime.
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| IMPORTANT: The user data affected on smartgive did not impact the processing of any credit card donations. |
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Credit card information is never actually entered on the smartgive site itself, nor are any credit card transactions processed via smartgive.
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All credit and debit card donations are processed by our processing partner, Charities Aid Foundation (CAF). When a user goes to smartgive and chooses to make a credit card donation via Donate Now or Sponsor Me links, s/he is redirected to the CAF website. CAF is a registered UK charity: Registered Charity Number: 268369. For more information on CAF please see:www.cafonline.org.
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smartgive
is a fundraising initiative of smartchange
("Smartchange"). The smartchange
product and smartchange
services are wholly owned and provided by MicroEdge Limited (“MicroEdge”).
We're asking you to submit personal information about yourself (eg name and email address etc) in order to receive or use services on this website and
the credit card donation services of our partner Charities Aid Foundation (CAF), registered Charity Number: 268369. Such services
can include newsletters and competitions, live chats and message boards and personalised services. By entering
your details in the fields requested, you enable smartgive
and the credit card donation services of our partner Charities Aid Foundation (CAF), registered Charity Number: 268369 to provide you with the
services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. Information provided to
CAF will be treated in accordance with their Privacy Policy ( http://www.cafonline.org/default.aspx?page=6972).
smartgive will act in accordance with current legislation and aim to meet current Internet best practice.
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When you supply any personal information
to smartgive,
smartgive
have legal obligations towards you in the way we deal
with that data. We must collect the information fairly;
we must let you know how we will use it; and we must
tell you in advance if we decide to pass the information
on to anyone else. We will hold your personal information
on our systems for as long as you use any service that
you have requested, and remove it in the event that
the purpose has been met, or you no longer wish to continue
your registration as a recipient of information or personalised
user. Where personal information is held for people
who are not yet registered but have taken part in other
smartgive
or smartchange
initiatives (eg competitions or payroll giving), that
information will be held only as long as necessary to
ensure that the service is run smoothly. We will ensure
that all personal information supplied is held securely,
in accordance with the Data Protection Act 1998.
All credit and debit card donations are processed by our processing partner, Charities Aid Foundation (CAF).
CAF is a registered UK charity: Registered Charity Number: 268369. For more information on CAF please see:
www.cafonline.org. Your personal information will be submitted to
CAF to enable them to process your donation. For more information on how CAF will use your information,
please see their Privacy Policy at http://www.cafonline.org/default.aspx?page=6972 |
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When you make a donation using the smartgive
website; or create a personal fundraising page, we collect your title, name, email address, postal address, tax information for reclaim and your password.
Some of this information (your password is never passed on to anyone) is passed to our processing
partner, Charities Aid Foundation (CAF). CAF is a registered UK charity: Registered Charity Number: 268369.
For more information on CAF please see: www.cafonline.org.
Your personal information will be submitted to CAF to enable them to process your donation. For more information
on how CAF will use your information, please see their Privacy Policy at http://www.cafonline.org/default.aspx?page=6972
With your permission, CAF will pass on your name, email address, postal address, tax information for reclaim and your donation
amount to the charity that will benefit from the donation you have made, or donations you are collecting. You
have the option to remain anonymous, in which case CAF will only pass on your name and postal address and tax
information for reclaim to the charity expressly for the purpose of tax reclaim by the charity, the charity
cannot use this information for any other purpose, including contacting you. |
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When you use a credit or debit card When you use a credit or debit card to make a donation
on the smartgive website,
we will pass your name and postal address to our Credit Card Merchant Services provider for the sole purpose of
security checking and transaction authorisation.
All credit and debit card donations are processed by our processing partner, Charities Aid
Foundation (CAF). CAF is a registered UK charity: Registered Charity Number: 268369. For more information on
CAF please see: www.cafonline.org. Your personal information will be submitted to CAF to enable them to process
your donation. CAF may ask you to opt in to their marketing and user surveys. For more information on how CAF
will use your information, please see their Privacy Policy at http://www.cafonline.org/default.aspx?page=6972
We will not pass any information to any other third party unless you give us your express consent. |
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The basic principles A cookie is a text-only string of information that a website transfers to the cookie file of the browser of your computer's hard disk so that the smartgive website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Two types of cookies are used on the smartgive Website: Session Cookies which are temporary cookies that remain in the cookie file of your browser until you leave the Website. Persistent Cookies which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of each specific cookie). Cookies can help a website to arrange content to match your preferred interests more quickly. Most major websites use cookies. Cookies cannot be used by themselves to identify you. How we collect cookies on the smartgive Website and what information we collect: Session Cookies: To allow you to carry information across pages of the smartgive Website and avoid having to re-enter information. Persistent Cookies: To help us recognise you as a unique visitor (just a number) when you return to the Website and to allow us to tailor content, advertisements and the presentation of the smartgive Website to match your preferences. To compile anonymous, aggregated statistics that allow us to understand how users use the Website and to help us improve the structure of the Website. We cannot identify you personally in this way. Third Party Cookies. We may allow Third parties serve cookies via the smartgive Website. These are used for the following purposes: To serve advertisements on the smartgive Website and track whether these advertisements are clicked on by users. To control how often you are shown a particular advertisement. To count the number of anonymous users of the smartgive Website.To provide security within transactions. Use of Web Beacons. Some of our web pages may contain electronic images know as web beacons (sometimes know as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information which including a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign. Disabling/Enabling Cookies.
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of the smartgive Website if cookies are disabled. |
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As the smartgive initiative gathers momentum, there will be more opportunities to enhance the way in which we involve you. If you choose to receive them (by "opting in"), from time to time we'll send you details of new smartgive initiatives that may be of interest to you and offer you the opportunity to subscribe to them. Again, if you "opt in", we may also offer you the opportunity to participate in surveys that help our research into the types of things we do. smartgive will keep a record of information provided by you. Please note that any information you provide in relation to smartgive or smartchange will only be used within the smartgive or smartchange initiative, unless you expressly give your permission to do otherwise. It will never be supplied to third parties without first obtaining your consent unless we are obliged by law to disclose information.
All credit and debit card donations are processed by our processing partner, Charities Aid Foundation
(CAF). CAF is a registered UK charity: Registered Charity Number: 268369. For more information on CAF please
see: www.cafonline.org. Your personal information will be submitted to CAF to enable them to process your
donation. CAF may ask you to opt in to their marketing and user surveys. For more information on how CAF
will use your information, please see their Privacy Policy at http://www.cafonline.org/default.aspx?page=6972
It will never be supplied to other third parties without first obtaining your consent unless we are obliged by law to disclose information.
We do not send random marketing emails to personal email addresses (i.e. we do not spam). |
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As you will know, the Internet does not recognise national boundaries. Services on the net are accessible globally so collection and transmission of personal information is not always confined to one country. You should be aware that by using the smartgive website and those of our charity partners or any site we link through to, your personal information may be processed in or transferred to other countries, the USA, UK or India for example, and you agree to your personal data being transferred or processed in this way. |
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If you are under 18, please get
your parent/guardian's permission beforehand whenever
you provide personal information to the smartgive
website. Users without this consent are not allowed
to provide us with personal information. |
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If you are providing contact information so that we can deliver to you any of
our resources or merchandise that you have requested, please note that we may pass this information
to our partner Charities Aid Foundation (CAF), registered Charity Number: 268369, to provide you
with the services you select. Whenever you provide such personal information, we will treat that
information in accordance with this policy. Information provided to CAF will be treated in accordance
with their Privacy Policy ( http://www.cafonline.org/default.aspx?page=6972). We will not pass
your details to anyone else without your permission.
If you have any questions regarding
the use of Personal Information on this site, please
contact privacy@smartgive.com
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This site is 100% secure.
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