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| smartgive experienced an issue on the morning of October 22nd that affected the appearance of user data on some of its fundraising pages. We fixed the issue and restored the impacted data. We apologize for inconvenience caused and appreciate your patience and understanding during the downtime.
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| IMPORTANT: The user data affected on smartgive did not impact the processing of any credit card donations. |
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Credit card information is never actually entered on the smartgive site itself, nor are any credit card transactions processed via smartgive.
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All credit and debit card donations are processed by our processing partner, Charities Aid Foundation (CAF). When a user goes to smartgive and chooses to make a credit card donation via Donate Now or Sponsor Me links, s/he is redirected to the CAF website. CAF is a registered UK charity: Registered Charity Number: 268369. For more information on CAF please see:www.cafonline.org.
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Are there any limits on the amount an employee can payroll donate?
There are no limits on the amount that you can give. It’s up to you!
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Can any employee make a payroll giving donation?
Yes, providing your employer has set up a payroll giving scheme and your employer deducts Pay As You Earn tax from your pay or pension.
If you would like us to discuss setting up a payroll giving scheme with your employer, please complete this form and we will be in touch to discuss how we can help you. (links to relevant form)
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Can I ask for a refund for my payroll donation, if I change my mind?
No, once the payroll donation has deducted the donation from your pay it cannot be refunded.
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Can I change who I payroll donate to, or how much I donate?
Yes, you can change the amount of your donation or the charities you support at any time.
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Can I donate via payroll to more than one charity?
smartchange puts you in control of your charitable giving, so you can donate to as many charities as your wallet can bear!
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Can I give to any UK registered charity?
Yes you can.
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Can I stop giving at any time?
Yes, you can stop your payroll donations at any time.
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Can I transfer historic payroll donations to smartchange , even if they were made before we had smartchange at work?
If this is OK with your company, it’s OK with us.
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Does my employer have to know which charities I choose to support?
No, you can keep your choice confidential if you wish.
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Is smartchange compatible with my payroll giving agency?
The smartchange system is able to use CAF and most other payroll agencies.
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My company does not do payroll giving now. Can you help me set it up?
If you would like us to discuss setting up a payroll giving scheme with your employer, please complete our payroll giving form. (links to payroll giving form)
In the meantime, why don't you find out more about volunteering?.
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What are the tax implications of payroll giving?
Because your employer deducts your gift from your pay or pension before Pay As You Earn tax is worked out, you pay tax only on the balance. This means that you get your tax relief immediately at your highest rate of tax. (The amount you pay in National Insurance contributions is not affected).
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What happens if the charity I want to support is not on the smartgive and smartchange listing?
If you cannot find the charity you wish to support please complete this form.
Someone from our team will then proactively add the charity to our listing so you can donate to it.
Once your donation has been processed, we will then contact the charity directly to tell them about the benefits of registering with smartgive and smartchange.
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Who owns the smartchange and smartgive charity data?
Vivid Orange Limited owns all the charity data which appears on smartchange and smartgive. Each charity is responsible for maintaining the accuracy of their listing.
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Will there be any deductions from my payroll donation amount?
Your company’s payroll giving agency may deduct a small fee - usually no more than 4 per cent or 25p per donation, whichever is the greater - to meet administration costs.
Some employers will pay the agency's charges so that the full amount of your gift can go to your chosen charity.
The Payroll Giving Agency will be a registered charity and will be approved by the Inland Revenue to be able to handle payroll donations.
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